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Hospitality Industry

Skills employees are professionals with substantial experience in hotel and restaurant business. We are proud of our team of experts that is recognized both in the local market and abroad.

A training in Hospitality Industry enables us to be the leader in the local market and helps you set up a new restaurant or a hotel, or improve work of an existing one.These courses aim to provide suitable hospitality training so that workers can be confident in greeting guests, serving food and offering excellent customer service throughout the sitting. These courses demonstrate the best practice for looking after customers and gives learners useful knowledge.

Main goal of our Hospitality Training is helping you with:

  • Opening a hotel. Like any new business, can be more difficult than it might seem at first, especially if the international hotel industry is new to you. We can help you with opening a hotel, where to start when opening a Hotel, how to choose the right location, how to set up an organizational strategy.

  • Employee Development for your Hospitality Property. Where to find the suitably employees and how to conduct an interview, how to overcome common mistakes in business communication and methods to improve, how to turn customer complaints into positive opportunities.

  • Managing your hotel. Behave and think like a seasoned manager. Classify tasks to ensure higher efficiency and productivity, handle guest complaints graciously, begin identifying your future management style…


Hospitality4a

 

OUR KEY CONSULTANTS:

Dragan Đorđević, Skills director – Skills Innovative Learning Experience

Vojislav Kumić, hospitality expert – Skills Innovative Learning Experience

Jovan Vukotić, HMC director – Hotel Management Company

Ivo Andrić, hospitality expert, Executive Chef - Skills Innovative Learning Experience

Dejan Filipović, hospitality expert, Executive Chef - Skills Innovative Learning Experience

 

SOME OF THE TRAINING COURSES WE CAN ORGANIZE FOR YOU:

  • Communication skills

  • Handling dificult people and situations

  • Customer experience

  • Profesional selling skills

  • Banquet selling skills

  • Selling and upselling in restarurants/bars

  • Bartenders training

  • Barista training

  • Reception staff training

  • Room service training

  • Housekeeping staff training

  • Puchasing staff training

  • Budgeting for hotel – international standards

  • Hotel business – induction

 

OUR REFERENCE LIST:

SPORT CAFÉ – Belgrade
JUGOSLAVIJA HOTEL – Belgrade
METROLOPOL HOTEL – Belgrade
KLUB PRIVREDNIKA RESTAURANT – Belgrade
VINOGRADI RESTAURANT – Grocka
HTP MIMOZA – Tivat – Montenegro
MR. PRESIDENT HOTEL – Belgrade
PARK HOTEL – Ivanjica
WESTERN CITY HOTEL – Ivanjica
VODOPAD HOTEL – Ivanjica
PREMIER AQUA HOTEL – Vrdnik, Fruška gora
ZEPTER APART HOTEL – Belgrade
MOSKVA HOTEL – Belgrade
TEHO – INN – Belgrade
DUNAV TURIST d.o.o. – Belgrade
SILVER LAKE RESORT – Veliko Gradište
ETHNO VILLAGE STARA SRBIJA – Vrčin
CRYSTAL HOTEL – Belgrade
PARK HOTEL – Ruma
BANJA VRUJCI
EASY HOTEL – Belgrade
BUDGET HOTEL – Belgrade
HEMEL RESORT – Zlatibor
POŽEGA HOTEL - Požega
HILTON HOTEL – Belgrade
TC PLAZA HOTEL – Budva
BEO HOTELS
HYATT REAGENCY – Belgrade
MASH & AIR – Manchester UK
MASH & AIR– London UK
ATLANTIC BAR – London UK
QUE PASA – Belgrade
RIO BRAVO – Belgrade
PORTOBELLO – Belgrade
THE GROVE DESIGN HOTEL – Georgia
RITZ CARLTON HOTEL – Russia
SERAFINA RESTAURANT GROUP – New York
BLUE ELEPHANT ROYAL THAI RESTAURANT – Russia
BIOSPHERA RESTAURANT – Russia
OGNISHTE RESTAURANT – Russia
INTERCONTINETAL HOTEL – Belgrade
PARK HOTEL – Montenegro
VILLA JELENA – Belgrade
BOEMI RESTAURANT – Russia
AVALA RESORT & VILLAS HOTEL – Montenegro
Bartenders' Association of Serbia and Montenegro



For more information call +38169 1387 487!

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+381691387487